Impressive Customer Service

I am amazed with TMnet’s improvement, in terms of the service desk.

Of course, the slowness and instable connectivity is out of discussion here. The problem is rely on the infrastructure not the helpdesk.

What I keen to express my gratitude here is, the help desk are really friendly and follow things up.

After I logged the call, they have constantly give me calls to get updates on how the situation been.

Of course, I have to keep on repeating that the service was still in bad shape because the technician slow in doing things and when they work on the problem they don’t know what to do correctly.

1. They switch my port from 1 Mbps to 512 Kbps. I have to call back to get the thing re-done.

2. Don’t know what was the reason, after they technician done some ‘repair’, the phone in high noise level and of course, not usable.

I had to liaise with technician many rounds to get the things done right. Now the Internet back to normal, meaning in “OK lah” status.

The helpdesk is the one that make me feel they are really serious about satisfying customers. They call with friendly tone and sincerely concern about the situation. Seems everyone of them are well trained because they are uniformly patient and talk in nice way. I think I will feel bad if I lost my temper to them.

So, comment to TMnet is, you have go the A class helpdesk/customer service team. What need to be improved is the engineering and technical support fellows. Make them skillful enough to do what they suppose to do. Most important thing, get rid of the ‘tidak apa’ attitude.